Last updated: September 23, 2026

We want you to understand the condition and contents of an item before ordering. Review the product description, dimensions, materials, quantity, and images carefully.

Starting a return

Before sending anything back, contact support@azorawholesale.com with your order number, the item you want to return, and the reason for the request. Items returned without authorization may not be accepted.

Return eligibility

To be considered for return, an item should be unused, unassembled where applicable, and in its original condition with packaging and included components. Eligibility is determined under the terms shown when the order was placed and applicable law.

Non-returnable items

Gift cards, personalized items, final-sale items, and products damaged through misuse, improper care, or normal wear are not eligible unless required by law. For hygiene or safety reasons, certain opened goods may also be ineligible where disclosed on the product page.

Damaged, defective, or incorrect orders

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly with the order number and clear photographs of the item, packaging, and shipping label. We will review the issue and provide available resolution options.

Return shipping

Return-shipping responsibility and any applicable deduction depend on the reason for the return and the terms presented with the order. Do not send a return to the package sender address unless our support team confirms that address.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or card processing times may vary. Original shipping charges are not refundable unless required by law or the return results from our error.

Contact

For help with a return or refund, email support@azorawholesale.com.